Terms & Conditions

EDEN BE NATURAL TERMS & CONDITIONS

BY ORDERING PRODUCTS FROM OUR WEBSITE, YOU CONFIRM THAT YOU ACCEPT OUR TERMS & CONDITIONS

GENERAL
“We” or “Us” means Eden Be Natural.

PRICES and P & P
All our prices are shown in Pound Sterling and exclude Postage. Packaging is free and postage is charged at actual cost, depending on the size and weight of the order. This is automatically calculated in the shopping cart when you checkout.
We reserve the right to change & amend our postage prices. For details of related shipping conditions, please refer to our Shipping & Returns page.

CONDITIONS OF SALE
All orders will be processed & dispatched upon receipt of payment.
No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
Any advice or recommendation given on this web site or otherwise given by us or any of our employees or agents to you as to the storage, application or use of the Goods is followed or acted upon entirely at your own risk, and accordingly we shall not be liable for any such advice or recommendation.

PRODUCT DESCRIPTION
Whilst every effort is made to accurately describe our products, there may be slight variation in product colour, packaging design or specification. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes.

PAYMENT
We accept online payments by credit or debit cards using a secure encrypted payment gateway provided by Paypal.

UNDELIVERED PACKAGES
If you fail to take delivery of the Goods or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may cancel the contract and refund to you the price of the goods less the cost of their delivery and the cost of their being returned to us.

DISPATCH OF ORDERS
– Eden Be Natural products are frequently made to order (they are fresh and handmade after all!).  Please allow up to 5 working days for your order to be processed & dispatched.

When ordering in the run up to public holidays, please check our Shipping & Delivery page for ordering deadlines and expected delays.

If you have ordered products, which are in stock or already made, your order will be processed & dispatched within 2 working days.

Orders placed over the weekend will be processed on Monday or if you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.

We do our absolute best to dispatch all orders within 1-2 working days – using Royal Mail and in most cases orders are delivered within 2-3 working days. However, please note that we are not able to guarantee delivery times/dates and accept no responsibility for loss resulting from delivery delays. The Goods may at our discretion be delivered in instalments.  Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the order form. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

DELIVERY TIMES
The majority of orders are delivered within 2-3 working days, however, occasionally there may be a delay which is outside our control. If you have not received your order within 5 working days, we recommend that you visit your local Sorting Office in person to check whether they are holding a parcel for you, even if no notification card has been left to advise of attempted delivery. 99.9% of delayed orders are at their local Royal Mail Sorting Office awaiting collection by the customer. Please note we cannot re-send items or issue refunds for lost parcels until at least 15 working days after placing your order have passed. We do not accept responsibility for loss or any other consequence caused by a delivery delay.

CHANGES TO ORDERS
Once an order has been placed we are not able to add to it or combine it with another order. The only change we can do for you is correct spelling mistakes in the delivery address, or cancel it completely providing it has not been dispatched.

RETURNS, DAMAGED GOODS & CANCELLATIONS
RETURNS POLICY : 
- If you change your mind and wish to return a product, you must notify us of your intention within 7 days of receiving your order. 
 – Please note that due to hygiene reasons we can only accept UNUSED, UNOPENED products for refund, providing they are returned to us in re-saleable condition and within 14 days of receiving your order. 
- All return costs will be the customer’s responsibility, unless you are returning a faulty product.
- Please note Refund Exclusions section below.
DAMAGED / INCORRECT GOODS :
- We must be notified of incorrect, missing or damaged products within 3 days of receipt. 
 – We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. All orders are checked carefully before dispatch to minimise the chance of a product being missing from your parcel. Please check your package carefully before calling us to advise of a missing product, smaller items can get lost within the loose fill used to secure your products in transit.
CANCELLATIONS :
- You may cancel your order at any time before dispatch. 
- Cancellations after your order has been despatched must be done within 7 days from receipt. You will be required to return the products in re-saleable condition and at your own cost.
REFUND EXCLUSIONS :
- We will not refund the P&P fee.

SUITABILITY OF PURPOSE
We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.

PRODUCT STORAGE
All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customers incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the creams or products displayed on them), and a clean spatula is used to remove products from the jar (instead of fingers) to minimise the risk of deterioration in the product resulting from external contamination. All liquid products should be shaken well before use to mix the ingredients. Should some oil separation occur in your creams and lotions, please stir the product with a clean spoon or a suitable utensil until the oil has blended into the cream. Oil separation does not affect the qualities of your cream.

SHELF LIFE
Our products do not use any preservatives. Due to the absence of water, our products have a shelf life of a minimum of 6 months unopened, and 2-3 months from opening. Most products will be usable for longer, however their quality may deteriorate. To avoid disappointment, please start using your products as soon as possible after purchase and keep them away from sun or heat. Please avoid stocking up – just like with fresh food, you are best buying only what you are likely to use within a few months.

ENVIRONMENTAL IMPACT
We do our best to manufacture our products in a carbon neutral way – we re-use all packaging materials and recycle what we cannot re-use. Customers orders are dispatched in either paper envelopes or cardboard boxes. Products may be wrapped in biodegradeable bubble wrap (to protect against knocks and leaks during transit). Boxes are packed with paper and/or biodegradeble loose fill (to minimise damage such as cracks and dents). Please either re-use or recycle all packaging materials depending on the policy of your council. All plastic/bubble wrap/paper/boxes can be recycled. The loose fill is made from corn and can either be wetted so it disintegrates or be added to a compost bin.

WARRANTIES AND LIABILITY
Your statutory rights are not affected by these conditions.
We assume no responsibility for the contents of any other web sites to which this Web Site has links.

HEALTH & SAFETY
We do not accept responsibilty for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in suseptible individuals and that Eden Be Natural will not be held responsible for such occurences. We encourage those with sensitive skin to select our unscented products or purchase tester pots where applicable and performing a patch test on the skin for possible reactions. We recommend pregnant women and those with nut allergies err on the side of caution and do not use our products.

PRIVACY
The privacy and security of your personal information is our priority. Eden Be Natural is committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. If you register your e-mail with us for our newsletter or for new product updates, your e-mail address will never be passed on to third parties.