We ship our products within Great Britain only. Packaging is free and postage is charged depending on the size and weight of the order and postal service required. This is automatically calculated in the shopping cart when you checkout.
Upon receipt of your payment we dispatch your order by Royal Mail First Class or Second Class Recorded Delivery, depending on your choice at checkout. If your order is over 2 Kg we will contact you regarding delivery options.
Delivery time for Royal Mail First Class is 1-2 days and and Second Class 3-5 days, but there is no guarantee that you will receive your order in this time, due to Royal Mail service, so please give your order at least 1 week to arrive before contacting us.
Your order will require a signature so if no one is in to receive the package it will be taken back to your local Royal Mail depot for collection at your own convenience.
Upon receipt of your goods, please check they have arrived safely and the order is correct. If you have any problems please contact us within 7 days of receiving your order and we will do our best to help. If the order is incomplete due to a mistake at our end we will complete the order and ship it to you at no extra cost.
If you wish to return the goods for a full refund (minus initial postage costs), please re-package them securely and post back to us within fourteen days at your own cost to Eden Be Natural, 34 Primroses, Deeping St James, Cambridgeshire PE6 8SW. We recommend you send the package back as a recorded delivery as we accept no responsibility for packages which go missing in the post. Please enclose a note with your order number, name, address and reason for return.
A full refund will be given back via the payment system used by the customer only if the goods are undamaged and unused and the packaging and display material sent with the goods is returned in a re-saleable condition. If all these conditions are met a full refund will be given within 14 days of receipt of the goods.